'If you remember back before the days of Teams and Zoom, we primarily had GoToMeeting and WebEx, and everybody hated them. They were clunky, and people wanted to meet in person,' Zeigler said. There has definitely been a change at Helio Health. Healthcare IT News recently compiled a comprehensive list of these vendors with detailed descriptions. There are many vendors of telemedicine technology and services on the health IT market today. This allowed us to change telehealth from what was 5% of services prior to the pandemic to 85% of services during.' 'So it was a three-part solution: Microsoft Teams as the software, the iPads in the patients' hands and the laptops in the clinicians' hands. 'We used Microsoft Teams as a conduit to connect the provider with the patient,' Zeigler explained. The iPads allowed them to receive services, regardless of where they were. Some of the patients are in residential care or transitioning out of inpatient. 'The Surface laptops went to staff, and that gave them the mobility to basically work from anywhere. 'So we purchased iPads and Microsoft Surface laptops,' he continued. 'And so we needed to figure out a way to provide the continuity of care that continued necessary care for these folks and minimized their exposure to COVID-19 – and overall reduced risks,' said Corey M. On top of those, there is a COVID-19 threat for both staff and patients.īoth sides were very vulnerable, and there is an epidemic of substance use disorder – and a pandemic on top of that. Many times, these patients have exacerbating conditions on the medical side. Helio Health in Syracuse, New York, treats patients with substance use disorder and behavioral health issues.

Helio health syracuse ny